Shipping Policy

Every order placed on mackenziechildsca.shop ships at no charge. There is no minimum cart total. The same free-shipping rule is the live method at checkout, and it is the rule announced in the top bar, the cart, and the footer. You will not be asked at payment for a standard parcel fee on a qualifying shop order.

Free shipping covers the ordinary outbound path we use for the pieces in this catalogue. A large furniture item still ships without a checkout surcharge on this shop, though the calendar for a bulky piece can be longer than for a mug or a small tray. If a carrier later bills an unexpected accessorial charge because an address cannot accept the size, we will write before any extra amount is taken.

We pack painted ceramics and glass with the care the finish needs. Please keep the box and the inner wrap until you have looked at the piece in good light. If the carton arrives crushed or the contents are broken, photograph the outer box, the inner wrap, and the item, then write to mackenzie-childs@gmail.com within fourteen days with the order number. We will replace the piece or refund that line.

A tracking note is sent when a parcel leaves. Tracking numbers come from the carrier and can lag a few hours after the first scan. If a scan stops for several business days, write to mackenzie-childs@gmail.com or call 800 327 8586 and we will open a trace. We cannot control weather, peak-season volume, or a building that refuses evening deliveries, but we will work the ticket until there is a next step.

Please enter a complete street address, including apartment, suite, or gate code if the driver will need it. A business address should include a receiving hours note in the checkout comment if your building is strict. We are not able to redirect a carton that has already been scanned to a new city. If you ordered to the wrong place, write immediately; we will say whether the label can still be stopped.

Some finishes are made in small runs. If a line is marked as not in stock, do not expect it to travel with the rest of a mixed cart until that line is available. We may ship what we have and refund or delay the missing line rather than hold the whole order. You will see the choice in the messages we send. Gift wrap, if offered on a page, does not change the free-shipping rule.

We ship to addresses the checkout form accepts. If a postal code, a military address, or a freight-forwarder box fails validation, the form will say so before you pay. We do not promise a calendar date on the product page unless that page itself prints one. Any range we quote is an estimate based on how similar pieces have travelled, not a guaranteed appointment.

Customs papers, duties, and import taxes, if a destination requires them, are not the same thing as our outbound shipping charge. This shop does not add an outbound shipping line because every order ships free; a destination government can still assess its own fees on arrival. Check local rules before you buy if you are ordering toward a border that inspects household goods.

Questions about a label, a missed delivery card, or a damaged carton can go to mackenzie-childs@gmail.com or 800 327 8586. Letters may be sent to 3260 State Route 90, Aurora, NY 13026. Please include the order number, the email used at checkout, and, for damage, photographs. We use that file to decide whether to send a replacement or to refund the line so you are not waiting without a plan.

The free-shipping promise is part of the purchase on this domain. It is not a coupon you have to remember to type. If a future sale event on another channel talks about a threshold, that talk does not rewrite the live checkout on mackenziechildsca.shop unless this page and the checkout method both change. Read the cart totals before you pay; the shipping line should show as free.